Policy
Privacy policy
At OSER couture we take your privacy seriously. This policy explains which data we collect, why, and how we protect it. By using our website and services you agree to this policy.
1. What data do we collect?
When you visit our website, place an order or contact us, we may collect the following data:
- First and last name
- Address details
- Email address
- Phone number
- Payment data (handled via secure providers)
- IP address
- Information about your order(s)
- Any communication with our customer care
2. How do we use your data?
We use your data only for the following purposes:
- Processing and shipping your order
- Creating a customer account
- Sending order updates
- Customer service and support
- Improving our website and user experience
- Newsletters (only with explicit opt-in)
3. Do we share your data with third parties?
We never sell your data. We only share it with partners needed to deliver our service:
- Shipping carriers (e.g. PostNL, DHL)
- Payment providers (such as iDEAL, Klarna)
- Hosting and email providers
- Analytics (Google Analytics, anonymised)
With all of these we sign data-processing agreements.
4. Security
We take appropriate technical and organisational measures to protect your data:
- SSL encryption across the entire site
- Secure payment pages
- Restricted access to customer data
5. Retention
We don’t keep your data longer than necessary. Order and invoice data is kept for at least 7 years due to legal retention requirements.
6. Your rights
You have the right to:
- Request access to the data we hold on you
- Have your data corrected or deleted
- Object to the use of your data
- Withdraw consent for marketing emails
Want to exercise any of these rights? Email atelier@oserycouture.com.
7. Cookies
Our website uses cookies to improve your experience. Our cookie policy explains which cookies we use and how you can manage them.
8. Changes
We reserve the right to update this policy. The most recent version is always available on this page. We recommend checking it from time to time.
